Introduction

Excellence Prime (“we,” “our,” or “us”) is committed to protecting the privacy and personal information of its customers and website users. This privacy policy explains how we collect, use, disclose, and protect personal data when you visit our website, expsuspension.co.uk, purchase products, or engage with our services.

By accessing and using our website, you agree to this privacy policy. Please read it carefully.

Information We Collect

Personal Information: When you visit our website or make a purchase, we may collect personal information including, but not limited to:

  • Full name
  • Email address
  • Shipping and billing addresses
  • Phone number
  • Payment details (e.g., credit card information)
  • Any other information you provide when filling out forms on our website.

Non-Personal Information: We may collect non-personal data such as:

  • Your IP address
  • Browser type
  • Referring website
  • Time and date of visits
  • Pages viewed

This data helps us to understand how our website is being used and improve our services.

How We Use Your Information

We may use your personal information for the following purposes:

  • Order Processing: To process, fulfill, and ship your orders, and to manage your transactions securely.
  • Communication: To send you order confirmations, updates, and marketing communications (only if you have opted in).
  • Customer Support: To provide customer service, resolve issues, and improve your overall experience.
  • Site Improvement: To analyze data, optimize website performance, and enhance our product offerings.
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes.

Sharing Your Information

Excellence Prime respects your privacy and will not sell or share your personal information with third parties for their marketing purposes. However, we may share your data with:

  • Service Providers: Third-party companies that assist us with payment processing, shipping, and marketing, but only as necessary to fulfill your orders or improve services.
  • Legal Obligations: We may disclose your information to authorities when required by law or in response to valid legal requests.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience. Cookies help us remember your preferences, keep track of your shopping cart, and understand site usage patterns. You can choose to disable cookies through your browser settings; however, this may impact your ability to use some features of the website.

Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once your data is no longer needed, it will be securely deleted or anonymized.

Your Rights

You have the following rights regarding your personal information:

  • Access: You can request access to the personal data we hold about you.
  • Correction: You can request corrections or updates to any inaccurate or incomplete data.
  • Deletion: You can request that we delete your personal data, subject to legal requirements.
  • Opt-Out: You may opt-out of receiving marketing communications at any time by following the unsubscribe instructions provided in emails or by contacting us directly.

Security

We take appropriate measures to ensure the security of your personal data. This includes using encryption and secure payment gateways to protect your information from unauthorized access, disclosure, or alteration.

Changes to the Privacy Policy

Excellence Prime reserves the right to modify this privacy policy at any time. Changes will be posted on this page with the updated date, so we encourage you to review the policy regularly.

Contact Us

If you have any questions or concerns regarding this privacy policy or how your data is handled, please contact us at:

Excellence Prime
Email: info@excellenceprime.com
Phone: +44 (0)1234 567890
Address: 1234 Example Road, London, UK